Sunday, November 08, 2015
Cheaper Than Free
Fearsome did a post a week or so ago on 'being cheap'. And no one knows better about 'cheap' than I do. But I also know when it pays to pay.
And now I should know not to use Lowes. (our regular plumber was unavailable when our hot water heater conked out, so he suggested Lowes.)
I should have learned this lesson 13 years ago when they screwed us over on a hardwood floor installation that they couldn't do and then refused to return our deposit - even though they did the assessment that they could do said job.
Anyhoo - communication is not Lowes' strong suit. The 4-1-1 they were giving me versus what they were telling their sub-contractors versus what they were telling me the sub-contractors would do was extremely inconsistent.
Still, I ended up coordinating all the work on my end with their plumber. And I had to eat crow with the plumber's helpers whom I chewed out earlier in the day, due to misinformation provided by Lowes. I flew off the handle too early without knowing all the alleged facts or whom was providing them.
What I couldn't foresee - is that when 710 came home, he was upset that they installed the wrong water heater. It is not the one he ordered. And we were not cheap on this - as 710 ordered a DE-luxe model with 12 year warranty.
Lowes refused to take responsibility - and told 710 he had to share in the culpability. I don't get the manager's logic at all - save to protect his employee and her mistake. Saying that 710 did never specified a tank is insane. He is so meticulous about this stuff - with research and looking at pricing and warranties, etc.
But let's say he didn't - so, Lowes is randomly picking the size and price of a tank and length of a warranty (theirs was six years) they think we want or need? Insane thoughts.
It's like the manager is a GOP presidential candidate refusing to engage in any logic whatsoever.
As compensation, they offered us $500 off on the tank he did want, which would mean having to pay (at our expense) for someone to uninstall and reinstall the new one. That seemed reasonable!
I don't foresee me patronizing Lowes again. I might stop in there to poop, but never purchase anything. As much as Homo Depot can annoy me, Lowes takes the cake. I need to be better about utilizing the local hardware stores and just saying 'fuck you' to the Lowes of the world - since they've effectively said 'fuck you' to us...........twice.
Song by: Stevie Nicks